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Yes, you can request a refund from Thursday 2 July 2026 at 11.00 am until Sunday 2 August 2026 at 11.59 pm, on this page. After this period has elapsed, no refunds will be processed.

As many festivalgoers did not have the opportunity to spend their Coins during the festival, we are exceptionally waiving the administrative fee for Coin refunds.

• The refund will be processed no later than one week after your request.
• Registration is required to submit a request.
• Within the EU: choose IBAN payment.
• Outside the EU (no IBAN): choose international payment.

For Coins purchased for Werchter Parklife or Rock Werchter, the refund is processed via werchterparklife.be or rockwerchter.be, respectively.

(*Only Coins you have purchased will be refunded, see conditions of sale).

Have you lost your keys, wallet, mobile phone, or another item? During the festival, all lost items will be collected at the information booths.

Are you still on the festival grounds? Then stop by an information booth to check if your lost item has been handed in. During and after the festival, you can also check our iLost page to see if your item has been found. On Thursday 9 July, all unclaimed items will be handed over to the Municipality of Rotselaar, reachable via verlorenvoorwerpen@rotselaar.be, or check their iLost page.

Have you found something yourself? Then please bring found items to an information stand. Thank you!